Black & Decker Bagless Multicyclonic Vacuum Cleaner VM1480-B5, 2.5 L, 1400 W, Black, High Suction

The product is of very poor quality, especially the handles, which feel weak and poorly made. I contacted customer service to inquire about exchanging the item for a different product, but the representative was unable to provide a clear answer. His response was vague, and he seemed unaware of the exchange procedure, even though I had purchased the item online and expected accurate guidance. The vacuum is functioning, but its suction power is very weak and does not meet expectations. The overall finishing and build quality are poor, making it difficult and uncomfortable to use. In addition, the lack of clear information and support from customer service was disappointing and added to my frustration with the purchase.