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Online Shopping: Payment FAQ's

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Frequently Asked Questions:

What payment methods are accepted for CarrefourUAE.com?

You can pay for your order through most major credit cards (Visa and MasterCard) as well as Cash on Delivery.

Some international cards might not be accepted by our payment gateway. Kindly contact us for support at 800 73232 or through any of our social media channels.

 

I have placed an order but would like to cancel it now. How do I cancel my order?

Not to worry, it’s okay to change your mind! To cancel your order, please open the MAF Carrefour App, then choose the order you’d like to cancel followed by ‘View Order Details’ and then choose the ‘Cancel Shipment’ option. Thereafter, you will get a confirmation message that the order has been cancelled. We only charge your card once your order has been dispatched therefore, if you’ve received a message from your bank, kindly note that this is only an authorised amount and will be released once your order is cancelled. This may take up to 20 working days to reflect onto your card based on your preferred banking partner. For step by step details on how to cancel your order, please visit: https://youtu.be/6omf5YUieAg.

 

My order had out of stock items and you charged me for the full order amount. I want my money back!

We’re working hard with our various suppliers and partners to ensure that all products are continuously available. Not to worry though, you will only be charged for the amount of the products you’ve received and any charge for out of stock items will not be processed. Based on your preferred banking partner, it may take up to 20 working days for this to reflect on your statement. If you need further assistance, please contact us at 800 73232 or through any of our social media channels.

 

I've made a refund request but haven't yet been refunded! How do I get my money back?

Please note that it may take up to 20 working days to reflect onto your card based on your preferred banking partner. If you need further assistance, please contact us at 800 73232 or through any of our social media channels and we will have one of our colleagues look into this to ensure that this has been processed.