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Service and Warranty

All items available on Carrefouruae.com are delivered to you with the brand’s warranty and protection promise!

For Items sold by Carrefour or one of its suppliers:

All items available on carrefouruae.com are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default. 

The warranty begins on the day that your item(s) is received (item delivery day) and lasts as per the brand’s Terms and Conditions (mentioned on the attached warranty). 

Item(s) purchased on carrefouruae.com, and sold by Carrefour or one of its suppliers, can be taken to any Carrefour hypermarket after sales service for repair. Carrefour after sales service will facilitate your query but will not be held responsible for the brand’s commitment.

In case the product is defective on delivery, the after sales service will decide whether the product should be replaced or repaired. However, repairs are not accepted under the following conditions:

  The defect is due to improper use (improper voltage, exposure to liquid, abuse or misuse etc…);
  The serial number on the product is unknown;
  The item has been repaired by a third part.

Click here to find your closest hypermarket or contact us if you have any query, we’ll be happy to serve you!

We also recommend you opt for a Carrefour 1 or 2-year extended warranty. To learn more about Carrefour extended warranty advantages, please click here.

You can also contact the following brands’ repair centers directly:

  Samsung: 800-SAMSUNG (800-7267864)
  LG: 800-LG (800-54)
  Apple: 8000 444 0407
  Philips: 800-PHILIPS (800-7445477)
  Sony: 800-SONY (800-7669)

For Items sold by third party sellers through Carrefouruae.com:

Please Refer to each seller’s policy on the seller’s information page regarding products warranties and how to make use of them.