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Electronics FAQs

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Security

Q. Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order on our website or in-store.
Q. Is it safe to use my credit/debit card online?
When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer that means it's protected from hackers and criminals. All data is hosted by the MasterCard payment gateway. NO credit card details are stored within our systems or computers it’s one more assurance that when you place an order with carrefouruae.com, it's absolutely secure.
Q. Can I save my card details for my next purchase?
You can save your card details. We securely use the tokenisation method so we do not store any of your card details. While saving your card details, your next purchase is made even easier!

Deliveries

Q. How long does it take to receive my order after I have placed it online?
All orders are shipped from our warehouse within 48 hours upon reception of your order and upon stock availability. On Demand items are ordered from suppliers once you place your request online and are delivered upon stock availability with the brand/supplier.
Q. What are your shipping and handling rates?
Shipping rates vary according to the total value of your order:   COD handling rate is worth 5AED.  Delivery of Electronics & other non-food items is FREE OF CHARGE if your order value exceeds 150AED. For more information about Delivery & Installations, please click here.
Q. What if I need to change my address or suspend delivery of my order?
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 within the same day. We'll be happy to serve you.
Q. How can I track my order?
You can track your orders by clicking on the order tracking reference in the 'My Order' section in 'My Account' page. You will be directed to our delivery provider on the tracking page of your order.
Q. Which areas do we deliver?
Deliveries will be available across all UAE . However, there are some areas we are currently not delivering or with a reduced service level.
Q. Can I be delivered urgently?
No, but this service will be introduced to you soon so as to satisfy all your needs.
Q. At what time can I be delivered?
For Electronics & non food items, the delivery time will depend on the delivery provider. You will be contacted by the concerned team to arrange the best suitable timing for you.
Q. How do I check my delivery time?
For Electronics & non food, Please contact us on this page www.carrefouruae.com/contact-us, or call our customer services on 800-732-32 as soon as possible. We will assist you.
Q. Who can receive my delivery?
Anyone available at the given delivery address, and providing his/her ID for verification purpose.
Q. What if my delivery is late?
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. What if I receive the wrong item?
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. Do you have a 24 hour delivery service?
No, we do not have a 24 Hour delivery service. We deliver 6 days a week (We do not deliver on Friday).
Q. Do you have a Click & Collect service?
No, but this service will be introduced to you soon so as to satisfy all your needs.
Q. What if I do not receive the downloadable item code and email?
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Payment & Checkout

Q. How do I check out?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, Select the 'Checkout' button in the cart area. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and the e-mail summary of your order.
Q. Are there any hidden charges when I make a purchase online?
There are NO hidden charges when you make a purchase on carrefouruae.com. The price you see on the product page is exactly what you pay. Delivery charges may vary depending on the type of item you shop. For further information about our delivery charges, please click here.
Q. What payment options do you accept?
We accept the following payment methods: credit cards (Visa and MasterCard), PayPal and Cash on Delivery.
  Credit cards: we accept payments made using Visa and MasterCard.
To pay using your credit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.
  Debit cards: We accept payments made using Visa and MasterCard.
To pay using your debit card, after accepting the Terms and Conditions, you will be redirected to our secured payment gateway page. You will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to your bank's page for entering the online 3D secure password according to the terms of your bank. Please wait till the page comes back to the order confirmation.
  Cash on Delivery:
If you are not comfortable making an online payment on carrefouruae.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order to your doorstep, without requiring you to make any advance payment online. The maximum order value for Cash on Delivery (COD) payment is 2500 AED. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Arab Emirates Dirhams (AED) are accepted.
Q. Are the prices on the website the same as in-store prices?
Store prices are guaranteed online: you are charged for the same price you would pay in store.
Q. When does the refund happen in case of a failed or unsuccessful transaction?
For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.
Q. How do I get a receipt?
You will receive by email the order confirmation that summarizes your order and the payment details. When your shopping is delivered, you will be given a detailed delivery note of your received order by the driver.

Return & Refunds

Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
Q. What is your Returns and Refund policy?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 800-732-32 or contact us on this page www.carrefouruae.com/contact-us. We'll be happy to serve you.
Q. What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 7 days from the date of reception of the item. Please contact us on this page www.carrefouruae.com/contact-us. or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. Can you pick up my item for refund?
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases.  Please contact us on this page www.carrefouruae.com/contact-us. or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. Can I get a refund for a Downloadable item?
Please contact us on this page www.carrefouruae.com/contact-us. or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

MyCLUB

Q. How do I attach MyCLUB card to my account?
You can attach your loyalty card to your account while registering on carrefouruae.com or by visiting your account page.
Q. How do I earn points when I shop on carrefouruae.com?
You will automatically and immediately earn points while shopping online, if the payment type is credit card or paypal. However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.
Q. How do I redeem my coupons & MyCLUB discount online?
When you place an order, you can pay using one or more loyalty discount. Please input the MyCLUB discount code in the corresponding payment section during your check-out.
Q. MyCLUB discount does not work on the app
Please contact us on this page www.carrefouruae.com/contact-us, or call our contact center on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. How do I update MyCLUB card details?
In 'My Account' page, go to MyCLUB card profile and update your details.
Q. How do I use MyCLUB card?
If your MyCLUB card is attached to your account, you don't have to worry. You will earn points automatically each time you shop and according to the Terms and Conditions.
Q. How do I check MyCLUB points?
In 'My Account' page, go to view MyCLUB points history, you will see all details of your orders with the earned points

My Order

Q. How do I place an order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the top-right corner of the screen and click on the “Checkout” button. Follow the steps by entering the requested details for your delivery and the payment until you will receive the order confirmation and the e-mail summary of your order.
Q. How do I add to, or amend my order?
Once your order is confirmed and you have received the order confirmation, you cannot change this order. Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. How will I know that you have received my order?
Once you complete the checkout process, the order confirmation page will appear with your order reference. The same will be immediately sent to you by email. Please keep the order reference in case you need to contact us. (Please be sure you enter your e-mail address correctly on the order form so we can be sure to deliver your confirmation to you.)
Q. Can I order to a different address?
Yes the delivery address can be different from the billing adress.
Q. Can I change my delivery address?
Yes, you can. Give us your new delivery address. You can even make it your new default one.
Q. How is my order confirmed?
Once you receive your order confirmation, it means your order is confirmed.
Q. How do I see my order history?
In 'My Account' page, go to 'Order history', you will see all your orders.
Q. How do I check my delivery time?
In 'My Account' page, go to 'Order history', then select your order you will find at the top of the item list the delivery time.
Q. How do I cancel my order?
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. How do I return products?
If for some reasons you are not satisfied and you wish to return your purchase, you’ll need to reach our customer service on 800-732-32 or contact us on this page www.carrefouruae.com/contact-us.

Shopping Cart

Q. How do I view what’s in my shopping cart?
To view the content of your cart, click on the blue trolley at the top right of the screen.
Q. How do I add items to my cart?
Once you have chosen your item, click on the blue trolley icon located next to the item.
Q. How do I remove items from my cart?
Go to your cart by clicking on the blue trolley button on the top right side of your screen. To remove an item, click on the bin icon on the same line. The item will be removed from your cart.
Q. How do I change the quantity of a particular item in my cart?
Go to your cart by clicking on the blue trolley button on the top right side of your screen. To change the quantity of an item in your cart, move your cursor to the box that appears beside the "Qty" for this item click the negative ( - ) or positive ( + ) box. Once you do this, the quantity and associated subtotal amount will automatically change and reflect the correct amount for the quantity and the cart value.

My Shopping List

Q. How can I create a shopping list?
To create a shopping list, click on the grey "list icon" next to the cart button. Then click on create a new shopping list.

Services

Q. How do I get the copies of my invoices?
The order confirmation you have received by email is the document justifying your purchase. This document will be requested in case of refund/exchange along with the delivery note.
Q. How many years is the warranty of the Product?
Most of the electronics products are covered with one year warranty. However, there is no warranty on accessories like free items, batteries, chargers, brushes, hoses, etc.
Q. How can I purchase an extended warranty?
The extended warranty cannot be purchased separately. It can only be purchased together with a product. Once you add an item to your shopping cart, a pop up will appear to add this service to your purchase.
Q. What are your repair conditions?
There is no warranty without proof of purchase (order confirmation and delivery note). Any product requires a maximum of 30 days to be repaired, after that period; an exchange voucher amounting the paid value will be given to the customer. There is NO warranty on accessories (batteries, chargers, brushes, hoses …).Items subject to supplier home delivery like TV’s and big appliance are entitled to on-site maintenance in conjunction with our supplier services.
Q. What if I have missing items?
We're very sorry for that. Please contact us on this page www.carrefouruae.com/contact-us, or call our customer service on 800-732-32 as soon as possible. We will assist you.
Q. How to unsubscribe to the Newsletter?
Please contact us on this page www.carrefouruae.com/contact-us, or call our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Technical HELP

Q. I am having problems registering
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. What if I forgot my password?
If you have forgotten your password, you can create a new one by clicking on the “Forgot your password?” link under the email field. You will receive an email in your email box with a link to create a new password.
Q. What if I forgot my login?
If you have forgotten your login, you can receive it by clicking on the "Forgot your login?" link under the email field. You can enter either a mobile number or a MyCLUB number. Then enter the reCaptcha, an SMS and email will be sent to you with your login credentials.
Q. I am having problems signing in to my account. I received the error message: "Sorry, but we couldn't sign you in."
First, check that you've entered the correct email address and password. If you've forgotten your password then please click on the 'Forgot your password' link. If it persists, please contact us on this page www.carrefouruae.com/contact-us, or call our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. I am having problems adding and removing items from my basket
Please contact us on this page www.carrefouruae.com/contact-us, or reach ourcustomer service on 800-732-32 as soon as possible. We'll be happy to serve you.

My Account

Q. How do I change my password?
In 'My Account' page, go to Update password, you will be able to change your password.
Q. How do I update my personal details?
In 'My Account' page, go to Update personal details, you will be able to change/update your details.
Q. How do I change my address?
In 'My Account' page, go to Adress book, you will be able to edit your adresse and change/update it.
Q. I want to remove myself from mailing lists
Please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

How to Shop

Q. How do I see special offers?
You can access the special offers from the home page in the 'Online Deals' section.
Q. How do I Check-Out?
To check-out and confirm your order, please click on the blue icon trolley top right of your screen. You will be directed to the check-out page.
Q. How do I amend the number of products in my basket?
Before checking-out, you can modify the number of products of your order as much as you need to. Once your order is paid and confirmed, please contact us on this page www.carrefouruae.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.

Prices and Promotions

Q. Are products more expensive online?
Products are not more expensive online.
Q. Can I find store promotions online?
All national promotions and catalogues are available online. We even have additional and online exclusive promotions for you.

Product Quality

Q. Are your products Genuine?
Our products are sourced from Authorized suppliers or certified distributers only, that is our commitment with the Brands to the customers.

Assortment

Q. Do you have the same range online and in store?
Our aim is to offer everything you need online. We currently only propose the referenced categories online, but we will be adding new categories gradually.
Q. Can you list my favorite items on carrefouruae.com?
Your feedback is welcome.
Please contact us on this page www.carrefouruae.com/contact-us, or call our customer services on 800-732-32. We will assist you.